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Guardian FAQ
Thank you for your ASPCA Guardian membership!
It’s hard to accept that innocent animals are relentlessly abused and harmed every single day. And yet, we know it’s true. Thankfully, there are people there to help—people just like you—who are just as relentless in their willingness to show their enduring, monthly support for animals. We call these compassionate people ASPCA® Guardians because they understand that ending animal suffering isn’t a one-time fix. It’s an ongoing problem that requires regular, steady resources to make a life-saving difference.
ASPCA Guardians are there for animals day after day, providing the monthly support we need to save lives no matter what animals are facing. With continuing generosity, ASPCA Guardians rescue animals from cruel puppy mills and deadly dog-fighting rings; from overwhelming hoarding situations and large-scale abuse. ASPCA Guardians allow us to be ready at a moment’s notice when a local community needs help in the aftermath of devastating hurricanes, wildfires and tornados.
When animals are in need, ASPCA Guardians are by our side as a reliable source of care, compassion, and steadfast monthly support.
Your Exclusive ASPCA Guardian Benefits:
- Official ASPCA® Guardian Membership Card
- Annual ASPCA® Calendar
- Be among the first to know about breaking animal news through urgent email and text outreach. See your impact on animals in your exclusive Guardian Newsletters and ASPCA® Action Magazine.
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Exclusive Offers & Benefits
Guardians Newsletter
Fall 2024
[PDF]
As an ASPCA® Guardian, you are a part of the nationwide work the ASPCA does every day to improve the lives of animals. Here are exclusive updates about your extraordinary support at work!
Guardian Exclusives
Frequently Asked Questions
Here are some of the more commonly asked questions about ASPCA Guardian monthly giving! If you have a question not covered here, please feel free to contact Member Support: (800) 628-0028. Please be sure to have your membership ID number ready for fastest service.
Q: How do I make changes to my account?
A: It's easy! Use the links below or call Member Support at (800) 628-0028 if you wish to change your monthly giving amount, suspend or cancel your monthly payments. Changes to your Guardian membership can take up to 30 days to take effect.
Q: I currently send you a check every month. How do I go about having automatic deductions from my checking account?
A: To make automatic monthly gifts directly from your checking account, you can fill out the EFT (Electronic Funds Transfer) section on the back of your ASPCA Guardian statement and return it with your pledge. Be sure to check off the change of payment type box on the front of your statement before sending it back in the envelope provided.
Q: Can I stop whenever I want?
A: You can make changes to your monthly support online by following the links below or by calling Member Support at (800) 628-0028. Please allow 30 days for the change to take effect.
Q: I've been an ASPCA Guardian for several months, but have not received any letters verifying my donations for tax purposes. Will I be receiving one?
A: Yes, ASPCA Guardians receive one statement reflecting the prior year's total contributions. This statement is usually mailed in late February or early March.
Q: Can I request that my monthly gifts go to a specific fund?
A: Unfortunately, we cannot allocate your money to a restricted fund. We can assure you that your monthly gifts are going to the areas of greatest need, and helping the ASPCA in all its many programs and efforts.
Q: I signed up to be an ASPCA Guardian by credit card, but I'm still receiving a monthly statement and no charges have appeared on my credit card. Why is that?
A: ASPCA Guardian transactions take place once per month. Therefore, depending on when your request was received/processed, it can take up to a month and a half for you to see a charge appear on your card and for the statements to stop. If it's been longer than that, please bring it to our attention so we can look into the situation for you.
Q: I'm an ASPCA Guardian, but I am receiving renewal notices. Aren't I considered a member?
A: You may have a duplicate record in our database or you may have joined the ASPCA Guardian program after the renewal mailing was prepared. If you receive more than one renewal notice please call us at (800) 628-0028 and we will look into this for you.
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Manage Your Gifts
It is important to us that you’re comfortable with your level of giving, so we made it easy for you to make updates to your account. Use these forms linked below to change your current monthly gift amount, suspend or cancel your monthly payments.
For questions and other account requests, please call the ASPCA Guardian Member Support line at (800) 628-0028.
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